FAQ

Our swimwear is proudly crafted using ECONYL® an eco friendly yarn made with  regenerated fibres from pre and post-consumer nylon waste. These materials are derived from discarded fishing nets, which reduces the waste in our oceans, diverts waste from landfill and helps us do our part to protect the planet.
The fabrics are made using a blend of 78% Nylon + 22% Elastane

We accept Visa, Mastercard, PayPal & Afterpay.
All payments for items purchased through the www.lanikaithelabel.com will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.

To keep our swimwear in tip top shape, check out our Care Instructions here

Please get in touch with us at customercare@lanikaithelabel.com
Include your name, order number, a description of the issue and pictures if item is damaged so we can get you a replacement as soon as possible.

Our size guide serves a general guideline for helping you find your right size in Lanikai the Label swimwear. If you have questions about a specific style’s measurements, you can always reach out to our bikini experts. 
Please include your bust, waist, and hip measurements with your note and we’ll be glad to assist you.

If there is an item that you’re after yet it is out of stock – Simply go to the product page, select the size you want, click “Notify me when product arrives” and enter your email. We will get in touch with you when the item becomes available again.

Our swimwear is ethically made in Indonesia under fair & safe working conditions.

What makes you an ethical brand?

Our founder Claire regularly visits the factory and workers to ensure ethical standards are met.
All employees and their families receive medical insurance, paid well above the minimum wage - 13 months salary a year, with double salary during holiday breaks. 

Simply click the icon found at the top right corner of the screen, where you'll be prompted to login or register.

We understand purchasing swimwear can be tricky.
We welcome you to exchange it for another size, colour, or style.
For sanitary reasons we ask that you try your swimwear over underwear before removing tags & hygienic sticker.

We will gladly accept the return of items for exchange or store credit, providing:

• Garment is still in the original condition ie. unworn, unwashed, with tags and sanitary sticker attached.
• Goods must be packaged inside original packaging.
• Customer covers the cost of return and re-dispatchment.

For exchanges requests all items must be returned within 30 days of receiving the item.

All of our garments are handmade with care. To ensure only the highest quality garments are being sent to you, all items are individually quality checked before being shipped, however in the unlikely event of a faulty item, please contact our customer care team within 7 days of receiving so we can start the return/exchange process.

You can find out more information on out Return & Exchange policy here

5. All returns granted will be reimbursed with a store credit to the value of your items where you can repurchase from our online store.

Please find more information on our return & exchange policy here

For Exchanges, the return postage & re-dispatchment is the responsibility of our customers. In the unlikely chance that your garment is faulty, the postage costs are on us.

Should you wish to modify your order after your payment has been processed, please contact our customer care team immediately and we’ll do our best to accommodate your request. 

We generally process orders as soon as we receive them. Once we dispatch your order, unfortunately we are unable to make changes.

Shipping times vary based on your shipping address and country. Once an order has been placed and payment/s are received, the order will be sent within 1-2 business days.

Shipping times

Domestic orders within Australia are shipped via Australia post and can take anywhere from 2 - 7 business days to arrive from date of dispatch. 

International orders are shipped via Australia post. Please allow  4 - 15 days business days from date of dispatch to receive your order.

Will I receive a tracking number?

Yes! All domestic and international orders will receive an email with a tracking number.

Check your email and Lanikai account. Both will update you when your order is confirmed and when your swimwear has been dispatched.

Once your order has left our facilities, it is now under the care of Australia post.
Please get in touch with our customer care team, with your Name and Order Number. We will get back to you as soon as possible.

Once payment has been made you will receive two emails to track your order:

• Order confirmation
• Order has been shipped

The email will include an encrypted link to tracking information. 

All orders will be shipped via Australia Post

To use a promo code or gift card:

1. Go to your cart and click the checkout button.

2. Once on reach the checkout page, on the right hand side of the page you will see the “Gift card or discount code” field.

3. Fill it in and then hit the apply button. 

Check that you have entered the code correctly. Try copying and pasting the code into the discount code section in checkout. Please check out at the terms and conditions of the discount code to make sure this offer is still valid. From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.